“you showed great respect for the emotional and personal issues that were important to us”
Dear Charles,
It's about time we wrote you this letter to let you know how grateful we are to you and your wonderful team at Gluckstein and Associates. We cannot thank you enough for skilfully and professionally navigating us through the unsteady waters of the legal system with such honesty, integrity and compassion.
You really listened to not only the medical and financial details of our case, but also showed great respect for the emotional and personal issues that were important to us. You really won our trust! You were both candid and attentive in helping us prepare for meetings with lawyers for the other side and eventually a mediator. We felt well-prepared and well-informed about what to expect and were very pleased with the outcome.
We were pleasantly surprised to have a law firm with the excellent reputation and high calibre as yours provide such personal service. Even with your busy schedules, you always returned our calls and answered every question we had. We will be happy to refer anyone who needs a personal injury lawyer to you if we have the opportunity.
Very sincerely,
Julie and James B.
