Effective Date: April 24, 2019

This privacy notice discloses the privacy practices for Gluckstein Lawyers and our website; This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., connect you with an independent party offering rehabilitative services or additional consultation following your personal injury or the injury of a loved one. Furthermore, if we find we are not able to assist you in your case, but know an unaffiliated lawyer or firm who may be a better fit, we may refer you to them and share information you provided us with that party for the further success of your case.

Unless you ask us not to, we may contact you via email in the future to tell you about updates regarding your case, new services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Gluckstein Chat Feature

You may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information through the chat feature (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). We use a third-party organization to facilitate the Chat Feature, and cannot guarantee the level of their security for information. If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.

Client Portal Registration

In order to use your Client Portal account through our Gluckstein Lawyers website, our team will register you for an account and provide the login details so that you may have access to your Client Portal account. During registration, our staff will input relevant information which has already been provided by you, the user and our client, during a consultation or meeting (such as name, email address, phone number, etc.). This information is available for your viewing within your Client Portal account, and can be updated from your profile directly when you sign in to your account. To learn more about our Client Portal, please visit our webpage:


We share aggregated demographic information with our partners and advertisers for marketing purposes. This is not linked to any personal information that can identify any individual person or client without expressed permission (for example, if a client volunteers for a Client Spotlight video to highlight their experience with us, or offers a testimonial along with approval for us to use on our website or in other marketing materials).


We take precautions to protect your information. When you submit sensitive information via the website or your Client Portal, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password for your Client Portal more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Terms of Use

The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult a lawyer for advice regarding your individual situation. We invite you to contact us and welcome your calls, letters and electronic mail. Contacting us does not create a lawyer-client relationship. Please do not send any confidential information to us until such time as a lawyer-client relationship has been established.

Our website operates by following the Canadian Government’s guidelines for the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). If you feel that we are not abiding by this privacy policy or the guidelines of the official legislation listed above, you should contact us immediately so we can address your concerns:

Gluckstein Personal Injury Lawyers

301-595 Bay St., PO Box 53

Toronto, ON, M5G 2C2


Phone: 416-408-4252

Toll Free: 1-866-308-7722